Can I have an exchange instead of a refund?

Please visit our 'Refund Policy' link for more information. 

What should I do if I receive an incorrect or faulty item?

We're so sorry to hear that you've received an incorrect or faulty item. Please contact us at oohsosisterly@gmail.com. Please state the order number with further details of the issue within 7 days of receiving your order. 

How can I track the status of my return?

All USPS orders are accompanied by a complimentary tracking number to monitor the status of packages and are scanned for quality assurance purposes to ensure efficiency.

Can I change my order?

We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.

What is your returns policy?

Please visit our 'Refund Policy' link for more information. 

Do you ship internationally?

 OSS does not ship internationally at this time.